The Financial Services Authority (OJK) has summoned PT Ajaib Sekuritas Asia to explain the Rp1.8 billion billing issue involving one of its customers.

OJK confirmed it is monitoring the situation closely following a public complaint that went viral on social media.

Eddy Manindo Harahap, Deputy Commissioner of Capital Market Investment Supervision at OJK, said the regulator has asked Ajaib for a full chronology of the incident and details of its resolution steps.

“OJK also instructed Ajaib to immediately meet the customer in person to resolve the issue transparently and thoroughly,” Eddy said in a press statement on Saturday, July 5.

OJK has asked Ajaib to submit the results of an internal investigation for review.

Customer Claims Stock Purchase Was Unauthorized

The issue began when a customer named Niyo claimed on Instagram that he had intended to buy only Rp1 million worth of Bank BTN (BBTN) shares.

Instead, he was billed for a Rp1.8 billion stock purchase, allegedly without his knowledge.

“I just wanted to save money in stocks, but ended up being billed Rp1.8 billion?! Ajaib, this is insane!” Niyo wrote on June 24 via @friendshipwithgod.

He said the purchase was made using Ajaib’s trading limit feature, which allows users to buy shares beyond their available balance.

Niyo claimed he never used the feature. After submitting a complaint, he received an invoice and a late-payment penalty notice from Ajaib.

“It’s as if I’m being treated like a customer evading debt, when I never felt indebted at all,” he wrote.

He stated that he had been saving daily through the Ajaib app since 2022 and felt betrayed when the platform processed such a large transaction without notification.

Ajaib Responds: No System Error Found

Juliana, President Director of Ajaib Sekuritas, responded that no irregularities were found in the transaction process.

According to her, the Rp1.8 billion transaction was completed after going through confirmation on the user’s phone.

“We did not find any irregularities in the process. The transaction passed the confirmation step on his phone,” she said in a video on Ajaib Investasi’s Instagram account, Sunday, July 6.

Juliana also noted that the customer is an active investor with a portfolio value above Rp1 billion.

Customer Denies Confirmation, Rejects Allegations

Niyo denied Ajaib’s claim that he confirmed the purchase, “Lies. There was never any pre-order confirmation on my screen. The stock purchase of Rp1.8 billion happened without my permission or knowledge,” he said.

He stated that Ajaib failed to present any system log data when he formally requested it on June 30 and urged the company not to mislead users.

“Don’t manipulate customers using the term ‘pre-order confirmation’ if it never appeared. If it existed, Ajaib would have shown the log when I requested it,” he added.

Ajaib Takes Legal Action Against Viral Accusations

Celebrity lawyer Hotman Paris, acting on behalf of Ajaib Sekuritas, released a statement warning those who had spread what he described as false information.

“Open warning. Hotman Paris, on behalf of Ajaib Sekuritas, issues a strong warning to individuals spreading false news on social media, claiming to have made unauthorized stock purchases,” he said via @hotmanparisofficial on Friday, July 4.

Hotman stated that logs prove the account holder logged in and confirmed the transaction.

He also suggested that some parties may have paid others to amplify the story online.

“What’s going on? Could this be part of a business rivalry backed by competitors?” he said.

Hotman added that Ajaib Sekuritas plans to file a police report regarding the spread of information about investor losses.

PHOTO: HUMAS AJAIB

This article was created with AI assistance.