PT Bank Syariah Indonesia (Persero) Tbk (BSI) has introduced a toll-free call center service based on Voice over Internet Protocol (VoIP) to improve customer convenience and service quality.

This digital innovation allows "Sahabat Syariah" to access banking assistance through the official website without consuming regular phone credit (04/04).

Implementing VoIP Technology for Economic Banking Access

The initiative is designed to provide fast, practical, and economical access to banking information and support for all customers.

BSI currently offers two primary communication channels: the conventional 14040 line, which incurs operator charges, and the new smart alternative via the official BSI website.

Digital Transformation Centered on Customer Satisfaction

To use the free service, customers simply need to visit the official website at www.bankbsi.co.id using a browser on a smartphone, tablet, or computer.

Vice President Director of BSI, Bob Tyasika Ananta, stated that this innovation is a core part of the bank's customer-centric digital transformation.

"We understand that easy communication access without cost barriers is the essence of modern banking service," Bob explained.

Maintaining High Service Quality and Data Security

Through the BSI Call Bebas Pulsa service, customers can access information on Sharia products, transaction troubleshooting, and other technical assistance.

BSI guarantees that the service quality and data security provided through the VoIP channel remain excellent and equal to conventional communication lines.

Strengthening the Digital Ecosystem for Sharia Banking

BSI plans to continue escalating and updating its digital systems to ensure the entire customer service ecosystem operates optimally.

Customers are urged to always use official BSI channels for banking services and information to avoid potential fraudulent activities.

PHOTO: BSI

This article was created with AI assistance.

We make every effort to ensure the accuracy of our content, some information may be incorrect or outdated. Please let us know of any corrections at [email protected].