Bank Mandiri has prepared a net cash allocation of Rp 25 trillion to support customer transactions during the Christmas 2025 and New Year 2026 period, marking a 5.8% increase from the previous year (09/12).

The allocation includes funds to supply around 12,958 ATM/CRM units across Indonesia with approximately Rp 2 trillion in cash from 1 December 2025 to 2 January 2026.

Rising Holiday Transactions Drive Higher Cash Allocation

Corporate Secretary Adhika Vista explained that the increase is part of the bank’s effort to strengthen service synergy and ensure readiness during the peak transaction season.

“We estimate that customer transactions during the 2026 Christmas and New Year period will increase. Therefore, we are strengthening synergy between the branch network and digital services to maintain cash availability and ensure smooth and secure transactions,” he said on Tuesday.

Bank Mandiri projects peak cash demand for ATM replenishment to occur one day before Christmas and one day before New Year’s Day.

ATM, CRM, and EDC Networks Strengthened Nationwide

The bank operates 12,958 ATM/CRM units connected to ATM Link, ATM Bersama, ATM Prima, and Visa/Plus networks, along with 290 CSM units.

Adhika noted that EDC and QRIS transactions are expected to rise in line with THR distribution and increased consumer spending ahead of Christmas.

“To support this, we have prepared more than 307,000 EDC networks to support non-cash transactions,” he added.

Digital Services, E-Money Distribution, and Customer Support Enhanced

As part of its digital acceleration efforts, Bank Mandiri has distributed 956,250 e-money cards nationwide.

Customer support channels, including Call Center 14000 and the MITA Live Chat on the official WhatsApp number (+62 811-84-14000), have been placed on standby throughout the holiday period.

The bank also ensures the readiness of its digital platforms, including Livin’ by Mandiri, Kopra by Mandiri, SMS Banking, and Call Center 14000, enabling customers to access financial services at any time.

Livin’ Sukha continues to support various transactions such as purchasing airline and train tickets, concert tickets, game vouchers, and even loan submissions.

“Transformation is clear proof of Bank Mandiri’s ongoing commitment and synergy in providing fast, easy, and secure financial solutions for the public,” Adhika said.

Bank Mandiri Urges Customers to Strengthen Digital Security

Bank Mandiri continues to educate customers on the importance of protecting personal data in digital transactions.

The bank emphasizes that it never requests confidential data such as card numbers, OTP, CVV, or CVC, and advises customers not to click or install APK files from unknown sources.

As of October 2025, the Livin’ by Mandiri app has been downloaded nearly 35.8 million times and has processed 3.3 billion transactions, increasing 5% year-on-year.

The value of transactions reached Rp 3,621.8 trillion, growing 9% year-on-year in line with customer needs.

“Digitalization is not only about technology transformation, but about synergy, acceleration, and commitment in delivering added value for society. We want Bank Mandiri’s presence to become part of driving inclusive and sustainable economic growth,” Adhika concluded.

PHOTO: BANK MANDIRI

This article was created with AI assistance.