Indosat Ooredoo Hutchison (IOH) experienced a 21% rise in data traffic during the Eid al-Fitr 1446 H period, compared to normal days. The surge was fueled by increased usage of digital applications, with WhatsApp, TikTok, Facebook, YouTube, and Instagram showing the highest activity spikes.

The peak of traffic occurred during the return flow on April 4, 2025. Indosat ensured that the rise in digital activity was supported by a stable and well-distributed network infrastructure across the country.

Highest Data Usage Recorded Across Key Cities and Regions

Cities with the highest data traffic increases varied across regions. In Sumatra, Kota Bumi, Padang, Siantar, and Tebing Tinggi led the list. Bogor, Pandeglang, and Sukabumi were tops in the Greater Jakarta area. In Java, Garut, Kebumen, and Madiun saw the highest spikes.

From Bali and Nusa Tenggara, East Flores, Sumbawa, and Lombok stood out, while Singkawang, Bone, Gowa, and Palu topped the list from Kalimantan, Sulawesi, Maluku, and Papua.

Reliable Network Ensured Across Urban and Homecoming Locations

Indosat maintained optimal network performance despite increased demand in both metropolitan and popular homecoming (mudik) destinations. The company enhanced its network in high-traffic areas such as train stations, rest areas, terminals, and tourist spots, ensuring smooth connectivity throughout the holiday season.

Desmond Cheung, Indosat’s Director and CTO, emphasized the company’s service values, stating, “We believe that advanced technology must be complemented by a human touch.”

Enterprise Services and National Connectivity Maintained Throughout Eid

Indosat also supported enterprise clients by ensuring their digital operations remained uninterrupted. This commitment to business continuity helped corporate customers maintain their online services during the festive season.

The service continuity reflected the company’s broader mission to empower and connect communities across Indonesia during a high-demand period.

Engineers Deliver Service with Dedication and Spiritual Meaning

More than 3,000 engineers and technicians were deployed across the country, many remaining on standby at Indosat’s Digital Intelligence Operations Center (DIOC). Their role was vital in maintaining seamless operations during peak traffic times.

“For me, this is more than a professional duty; it is a form of service that holds spiritual value during Eid,” said Imam Susanto, a field engineer in Semarang. “Although we can’t celebrate with our own families, we take pride in being the bridge that brings joy to many.”

INFINITE Technology Powers Robust Network Infrastructure

To accommodate rising demand, Indosat expanded its infrastructure by adding 9,600 site capacities, installing 1,500 new BTS units, and deploying 53 Mobile BTS at strategic locations. These efforts were powered by INFINITE—Indosat’s AI-enhanced integrated network operations system.

INFINITE leverages cognitive learning and artificial intelligence to deliver secure and stable communication for customers across the nation.

Desmond Cheung concluded, “Indosat doesn’t just build networks; we build trust with our customers.”

PHOTO: INDOSAT/RRI

This article was created with AI assistance.