FCI, a global leader in Customer Communications Management (CCM) solutions, has announced a strategic partnership with The Leap to drive its Go-To-Market (GTM) initiatives in Indonesia. This collaboration aims to leverage FCI’s innovative CCM technologies and The Leap’s expertise in navigating Southeast Asia’s unique market dynamics, enabling businesses to enhance their customer engagement strategies effectively.

What This Partnership Brings

With FCI’s state-of-the-art CCM solutions, like hyper-personalized communications at scale, omni-channel delivery , and real-time customer engagement insights, the partnership is set to empower businesses across industries such as financial services, telecom and utilities. The Leap will complement these solutions by tailoring GTM strategies specifically for the Indonesian market, focusing on Localized Positioning, Enterprise Sales Enablement, Scaling Customer Engagement Solutions & Driving Customer-Centric Transformation

Speaking on the partnership, Amit Sawhney, CEO, FCI,  said:

"Partnering with The Leap aligns with our mission to revolutionize customer communication management for the financial services sector in the South East Asian region. Their local expertise ensures that our solutions resonate with Indonesian enterprises, driving impactful results."

Bipin Mishra, CEO of The Leap, added:

"FCI’s CCM solutions are transformative for businesses aiming to enhance their customer experiences. By combining their innovative technologies with our GTM expertise, we’re excited to create value for enterprises in Indonesia."

About FCI

FCI is a leading global provider of Customer Communications Management solutions, offering comprehensive services to enhance customer engagement and streamline operations. With cutting-edge platforms for omnichannel communication, data-driven insights, and personalized interactions, FCI empowers businesses to deliver exceptional customer experiences.

About The Leap

The Leap specializes in providing Go-To-Market strategies tailored for enterprise SaaS companies entering Southeast Asia, particularly Indonesia. Combining local insights with strategic expertise, The Leap helps businesses achieve sustainable growth in competitive markets.

Together, FCI and The Leap aim to transform customer communication strategies in Indonesia, setting new benchmarks for enterprise engagement and success.