PT Telkom Indonesia (Persero) Tbk (Telkom) showcased its digital capabilities, including the AI-powered Omni Communication Assistant (OCA), at the Digital Transformation Indonesia Conference & Expo (DTI-CX) 2026 in Jakarta (12/08).

The solution is designed to help companies improve operational efficiency and provide more responsive customer experiences.

Telkom presented three thematic zones at the event: the Digital Transformation Zone, AI Zone, and Cyber Security Zone. The zones represented Telkom’s digital capabilities and solutions for the evolving needs of industry.

Telkom Introduces AIcosystem at DTI-CX 2026

The AI Zone featured AIcosystem, the TelkomGroup artificial intelligence ecosystem that integrates various AI-based capabilities and solutions.

One part of AIcosystem is the AI Solutions & Applications layer, which features the Telkom AI Center of Excellence (AI CoE) through its AI Hub pillar.

The pillar serves as a center for AI solutions that have been tested and developed for the needs of various industries.

Telkom displayed several solutions, including Omni Communication Assistant (OCA), PrivateGPT, DIP (Decision Intelligence Platform), and AI CCTV Analytics.

Among these solutions, OCA was one of the products highlighted by Telkom. The platform uses artificial intelligence capabilities to help companies manage customer interactions in a more integrated, efficient, and responsive way.

OCA Integrates Customer Communication Channels

During his visit to the AI Zone, Telkom IT Digital Director Faizal Rochmad Djoemadi said DTI-CX was a strategic opportunity to demonstrate the company’s readiness for future technology.

He said AI adoption is no longer only a technology trend. According to him, it has become a critical foundation for industries to improve operational efficiency, accelerate business growth, and create digital experiences that are more responsive and customer-focused.

OCA addresses these needs through capabilities designed to support customer interaction management.

One of them is OCA Interaction, which integrates various customer communication channels into a single dashboard with a ticketing system.

This capability allows companies to manage customer interactions and problem-resolution processes in a more structured way.

It also includes AI-based features such as AI Reply, AI Translate, AI Enhance, and AI Summary.

OCA Uses Generative AI and Agentic AI

OCA also provides OCA Automated Interaction, which combines Generative AI and Agentic AI technologies.

This capability allows virtual assistants to run processes independently and take actions according to the operational workflows and needs of each company.

OCA Supports Mass Messaging and API Integration

OCA also includes OCA Blast, which allows companies to send messages instantly to millions of customers. The messages can use personalized content.

All of these capabilities can be integrated into customers’ operational systems through OCA API.

This allows companies to adjust the use of the solution according to their business needs.

PHOTO: TELKOM INDONESIA

This article was created with AI assistance.

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