PT Indosat Ooredoo Hutchison aims to deploy 25,000 artificial intelligence (AI) agents managed by 5,000 employees to enhance productivity, as stated by President Director and CEO Vikram Sinha (23/04).

The plan was shared during a special interview at the Google Cloud Next 2026 event in Las Vegas, United States, highlighting the company’s long-term transformation strategy.

Indosat’s AI North Star Vision to Become AI-Native TechCo

Vikram explained that the initiative is part of the company’s AI North Star vision, which aims to transform Indosat into an AI-Native TechCo.

"When I look at 2028, Indosat will have around 5,000 employees and 25,000 AI agents. This is how we imagine the future. There will be growth in the number of employees, but exponential growth will occur in the number of agents," said Vikram.

AI Adoption Expands Across Indosat Workforce

Indosat has already begun integrating AI into daily operations, becoming the first company in Asia to implement Gemini Enterprise for employees.

Company data shows that 1,400 out of 3,500 employees currently use AI every day to improve work performance.

Strategic Collaboration with Google Cloud and Sahabat-AI Platform

The company has strengthened its collaboration with Google Cloud, including involvement in the open-source platform Sahabat-AI.

This platform is designed to better understand Indonesia’s social, cultural, and local language context.

AI Positioned to Empower, Not Replace Employees

Despite accelerating AI adoption, Vikram emphasized that digital talent remains essential for the company’s future.

He stated that AI is not intended to replace employees but to empower them in achieving higher productivity.

PHOTO: FREEPIK

This article was created with AI assistance.

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