Active interaction with customers is an important factor for business success.

Through this connection, companies can understand customer needs, build trust, and grow loyalty, which supports the creation of relevant and sustainable products and services.

To achieve this, business owners can use many channels, from conventional customer service methods to digital solutions.

One approach that is becoming more popular is the Omni Communication Assistant (OCA) from Telkom Indonesia.

Real-Time and Multi-Channel Support for Customer Service

OCA enables businesses to communicate with customers in a more personal and responsive way across multiple channels at the same time.

The platform now features the OCA AI Assistant, which interacts with customers in real time. OCA AI Assistant can answer common questions clearly and quickly.

It also provides suggestions to users when they need to respond to more specific or complex inquiries.

By giving immediate answers, the assistant helps improve customer service speed and strengthens customer experience. It also enables 24/7 service without location limits.

Supporting Internal Operations for Business Owners

Besides supporting customers, OCA AI Assistant also helps with internal business needs.

It can simplify daily work processes, speed up learning for new team members, and act as a reference during decision-making.

The assistant also keeps information consistent so that all team members share the same understanding.

This helps business operations run more efficiently and stay aligned across units.

Telkom Emphasizes Its Digital Innovation Efforts

“Through Telkom Solution, we continue to deliver digital innovations that are relevant for business owners. OCA AI Assistant is a real example of how technology can improve the quality of customer service while supporting business efficiency and sustainability,” said Komang Budi Aryasa, EGM Digital Product at Telkom Indonesia.

PHOTO: FREEPIK

This article was created with AI assistance.