Indosat Ooredoo Hutchison (Indosat or IOH), in collaboration with the Ministry of Communication and Digital (Komdigi) of the Republic of Indonesia, conducted a Live Biometric Demo for prepaid services and the self-registration process of eSIM at the IM3 Store in Jakarta. This biometric technology implementation is part of Indosat’s commitment to enhancing a more convenient, secure, and modern digital experience for all customers.

Strengthening Digital Security with Live Biometric Demos

Through this joint demonstration with Komdigi, Indosat showcased its technological readiness and infrastructure to support a secure and practical biometric registration system.

The biometric registration process refers to international security standard ISO 30107-3 and involves digital steps including validation of the customer number (MSISDN) and National Identification Number (NIK), facial photo capture (self-photo), liveness detection verification, and facial recognition matched with DUKCAPIL data. The system achieves a minimum 95% facial match rate, ensuring identity validity and reducing the risk of personal data misuse.

Government Endorsement: Operator Responsibility in Digital Identity

Edwin Hidayat Abdullah, Director General of the Digital Ecosystem, stated that biometric registration is intended to protect mobile users in Indonesia.

He expressed appreciation for Indosat, describing the biometric registration trial as a concrete step and a form of operator responsibility toward customers.

In his final remarks, Edwin hoped that biometric registration would become a new model in the mobile business, where operators not only pursue company profits but also prioritize the safety, security, and comfort of their customers, as these are the foundations of business growth and national economic development.

Indosat’s Commitment to Customer Safety and Policy Support

Reski Damayanti, Chief Legal and Regulatory Officer at Indosat Ooredoo Hutchison, said:

“For Indosat, customer safety and comfort are top priorities. We support the government’s initiatives and are ready to collaborate to ensure the optimal implementation of these policies for the benefit of customers and the industry.”

Real-Time Anti-Scam Features Powered by AIvolusi5G

As part of its ongoing efforts to enhance customer security and trust, Indosat has also introduced Anti-Spam and Anti-Scam features since August 2025. These systems detect and prevent risky messages and calls in real time across the network.

The feature is supported by AIvolusi5G technology—a combination of artificial intelligence and Indosat’s 5G network that is responsive, adaptive, and relevant. Through this feature, Indosat affirms its commitment to protecting customers from digital crimes and supporting the government’s efforts to build a safe, trusted, and competitive telecommunications ecosystem.

PHOTO: IOH

This article was created with AI assistance.