On January 23, 2025, Grab users experienced a mass login issue when the ride-hailing and delivery app suddenly logged them out of their accounts. Several complaints surfaced across social media platforms, particularly on X (formerly Twitter), as users reported being unable to log back in. Many were in the middle of ordering services or accessing their accounts when the disruption occurred.

Grab has since acknowledged the issue and apologized for the inconvenience caused. "We sincerely apologize for the trouble and thank our users for their understanding during the repair process," the company said in an official statement. The technical team worked swiftly to address the glitch, which has now been resolved.

The outage impacted not only regular customers but also Grab Merchant accounts, which are used by food delivery service providers. Multiple merchants expressed frustration on social media, noting that their accounts had been logged out, and they were unable to log back in. This added a layer of complexity for businesses relying on the platform for daily transactions.

One user shared their experience, tweeting, “Grab error? I was in the middle of placing an order, and now I can’t log in.” Another user highlighted difficulties with the app, saying, "@GrabID, my account keeps logging out, and I can’t even log in anymore, even after reinstalling the app.”

In response to the situation, Grab reassured users that they were addressing the problem promptly. This incident sheds light on the vulnerability of service-based apps and their reliance on robust systems to ensure smooth user experiences. While Grab has apologized, the episode raises questions about the stability of app services and the measures companies are taking to prevent future issues.

PHOTO: ADOBESTOCK