Indonesian fintech payment company and payment gateway pioneer Doku launched Doku PayChat on Monday (August 4, 2025).

This innovative payment solution enables business customers to chat, message, and pay directly within WhatsApp without switching apps.

Using WhatsApp Business, the service allows businesses to receive payments, send invoices, schedule automatic reminders, and manage customer interactions, all within a single chat.

Unlike regular chatbots, this service is designed to drive conversion from chat to checkout without friction.

A Seamless Chat-to-Checkout Experience for Businesses

According to Nabilah Alsagoff, Co-Founder & Chief Operating Officer of Doku, PayChat reflects how businesses and consumers in Indonesia currently interact, via chat.

By eliminating the need to switch apps or platforms, the service offers a smoother transaction experience directly within WhatsApp conversations.

Solving Real Challenges in Digital Payments

PayChat addresses challenges faced by businesses of all sizes such as abandoned checkouts, manual invoicing, and fragmented transaction records.

“This ease helps improve conversions and reduces the risk of transaction cancellations,” Nabilah said on August 4, 2025.

The service features personalized messaging to boost customer interaction, mass billing (bill broadcast) for efficient invoicing, and a unified dashboard for real-time transaction monitoring.

Easy Integration for Various Business Scales

PayChat requires no complicated technical integration, making it suitable for businesses ranging from medium enterprises to corporations.

The launch underscores Doku’s role as an innovation leader in Indonesia’s payment industry.

Doku’s Transaction Growth and Market Trends in 2025

In the first half of 2025, Doku’s processed transactions increased by 85%, driven mainly by marketplaces, digital games, and retail sectors.

Payment methods such as QRIS, virtual accounts, and e-money remain the top three used by merchant customers. QRIS transactions notably grew by 1,200% year-on-year.

Since last year, Doku has repositioned itself from a payment gateway pioneer to a fintech payment company, launching innovations like WaaS to manage cash flow for businesses with multiple branches or community-based operations.

PHOTO: BISNIS TEKNO

This article was created with AI assistance.