Bank Indonesia continues to spearhead innovation in central banking services, embracing digital transformation to enhance operational efficiency and customer service. This initiative, showcased at the Central Banking Service Excellent Achievement (CBSEA) 2024 event, underscores the central bank's focus on modernization and improving its services to meet the evolving needs of stakeholders.

A key highlight of Bank Indonesia's approach is the establishment of the Unit Layanan Single Window (ULSW), which serves as a central point for coordination and data management. The ULSW optimizes the integration of services within Indonesia's National Single Window framework, ensuring a smoother experience for financial institutions and stakeholders. Additionally, the bank has introduced the Galeri Aplikasi Layanan Bank Indonesia (ALBI), a physical service hub that enables direct interaction between Bank Indonesia and business players. This face-to-face service channel offers consultations, advice, and access to central banking services, further promoting transparency and ease of access.

The central bank has also embarked on an ambitious project to digitalize its Standard Operating Procedures (SOPs), ensuring that all aspects of central banking operations, including front office, middle office, back office, and Core Banking Systems (CBS), are upgraded to meet international standards. These changes reflect Bank Indonesia's commitment to enhancing the quality of its services, ensuring they remain aligned with global best practices.

These initiatives have resulted in Bank Indonesia achieving and maintaining several international certifications, including ISO 9001:2015 for quality management, ISO 27001:2022 for information security management, ISO 22301:2019 for business continuity management, and ISO 15489:2016 for record management. These certifications validate the bank’s ongoing efforts to adhere to global standards in financial and operational excellence.

Deputy Governor Senior of Bank Indonesia, Destry Damayanti, highlighted that these advancements are the result of strong collaboration between the central bank and various stakeholders. According to her, the bank aims to continuously enhance its digital services to better meet the expectations of industry participants. She emphasized the importance of synergy in ensuring that the country’s financial infrastructure remains robust, reliable, and internationally competitive.

In his remarks, Todotua Pasaribu, the Deputy Minister for Investment and Downstreaming/Deputy Head of the Investment Coordinating Board (BKPM), focused on the need to strengthen Indonesia’s investment climate. With a target of Rp 1,650 trillion in investments for 2024, up from Rp 1,400 trillion in 2023, Pasaribu pointed out the strategic importance of digitalization and investment-friendly regulations. Digital initiatives like those introduced by Bank Indonesia play a crucial role in facilitating investment and improving Indonesia’s ease of doing business, which in turn supports the country's long-term economic growth.

This commitment to advancing financial services and fostering a favorable investment environment was further cemented by the signing of a Memorandum of Understanding between Bank Indonesia and the Ministry of Investment/BKPM, which focuses on streamlining licensing and improving the efficiency of financial sector operations. This partnership aims to align both agencies' efforts to enhance business growth and investment opportunities across the country.

Looking ahead, Bank Indonesia’s ongoing initiatives are designed to strengthen its position as a digital central bank while simultaneously contributing to the national economy. By advancing digital services and maintaining international service standards, the bank plays a vital role in supporting Indonesia's economic development and global competitiveness.