RS Pondok Indah Group has earned two awards at the Indonesia Technology Excellence Awards 2025 for Online Services-Healthcare and Automation-Healthcare (14/12). The recognition highlights the hospital group’s consistent use of digital technology to improve patient services.

Online Healthcare Services Simplify Patient Experience

The Online Services–Healthcare award was given for the hospital’s innovation in online reservation systems, making it easier for patients to book doctor consultations through a secure and efficient platform.

Patients experience a fully integrated outpatient journey, using a single QR code for check-in, doctor consultations, and pharmacy prescription collection. The RSPI Mobile app and hospital website provide a patient portal that allows access to medical history, laboratory results, and past doctor visits.

“Patients today tend to seek hospitals with appointment systems that are easy, fast, transparent, and accessible anytime. The digitalization of appointment services by RS Pondok Indah Group meets this need,” said Imam Daru Nurwijayanto, Chief Information Technology Officer.

Through this platform, patients can check doctor availability in real time, book appointments without queuing, and receive reminders that reduce the risk of missed visits.

Automation and Medical Device Integration Improve Clinical Accuracy

The Automation-Healthcare award recognized RS Pondok Indah Group’s implementation of Medical Device Integration (MDI), which automates the recording of vital signs and connects medical devices directly to the hospital’s electronic health records (EHRs).

This integration links devices such as laboratory equipment, patient monitors, infusion pumps, ventilators, and imaging systems to the EHRs, eliminating manual data entry. The system improves clinical accuracy, administrative efficiency, and patient safety.

“Digital transformation is a basic requirement for hospitals to provide modern, safe, and comfortable patient care,” added Imam Daru.

Achieving HIMSS EMRAM Level 7: A Global Benchmark

The digital initiatives, including MDI, contributed to RS Pondok Indah Group achieving HIMSS EMRAM Level 7, the highest global standard for hospital digital maturity. In August 2025, three hospitals under the group became the first in Indonesia to receive HIMSS EMRAM Level 7 validation, demonstrating their leadership in advanced digital healthcare.

PHOTO: FREEPIK

This article was created with AI assistance.