PT GoTo Gojek Tokopedia Tbk (IDX: GOTO, “GoTo Group”) announced its third-quarter 2025 financial results, achieving an adjusted pre-tax profit of Rp62 billion for the first time. This milestone reflects strong operational performance and the company’s continued focus on profitability.

Patrick Walujo, CEO of GoTo Group, said: “GoTo Group continues to deliver growth while improving profitability as we advance toward our vision of becoming a world-class technology platform used by all Indonesians. In the third quarter, we reached another milestone, generating an adjusted pre-tax profit12 for the first time, amounting to Rp62 billion. Given this momentum, we are raising our full-year adjusted EBITDA3 guidance to between Rp1.8 trillion and Rp1.9 trillion, underscoring the confidence we have in our ability to deliver sustainable growth and long-term value for all stakeholders. Our focus remains clear - to deliver consistent, delightful, and cost-effective products for consumers while maximizing income for driver-partners and merchants.”

Strong Revenue and EBITDA Growth Across Core Segments

GoTo Group’s core Gross Transaction Value (GTV) rose 43% year-on-year (YoY) to Rp102.8 trillion, while total GTV2 increased 28% YoY to Rp176 trillion. Net revenue grew 21% YoY to Rp4.7 trillion. Annual Transacting Users (ATU) in Indonesia reached 61.1 million, a 33% YoY increase, representing approximately 30% of the adult population.

The company’s adjusted EBITDA surged 239% YoY to Rp516 billion, while EBITDA was positive for the fourth consecutive quarter at Rp369 billion. Adjusted free cash flow totaled Rp247 billion, reflecting strengthened operating performance and disciplined cost management.

Simon Ho, CFO, said: “Our third-quarter results reflect continued progress in efficiency and financial discipline across the business. We achieved another record for Group adjusted EBITDA3 and generated positive adjusted free cash flow10, supported by revenue growth and disciplined cost management. Thanks to disciplined execution and focused investment, we’ve been able to grow, serve more users, and do so more efficiently. As our ecosystem scales, we are strengthening profitability and building a resilient financial foundation for the future.”

Financial Technology and On-Demand Services Drive Profitability

The Financial Technology segment achieved a record adjusted EBITDA of Rp136 billion, up Rp201 billion YoY, driven by growth in users and consumer loans. Core GTV rose 48% YoY to Rp95.3 trillion, and lending revenue grew 84% YoY to Rp1.0 trillion. Monthly transacting users reached 24.2 million, a 29% YoY increase, while the GoPay app recorded over 500 million transactions in a single month.

On-Demand Services reported adjusted EBITDA of Rp336 billion, a 115% YoY increase. Delivery operations grew 4% YoY, with adjusted EBITDA improving 1,354% YoY to Rp189 billion. Mobility operations grew 1% YoY, with adjusted EBITDA increasing 3% to Rp190 billion. Net revenue for On-Demand Services rose 10% YoY to Rp3.2 trillion, supported by advertising revenue, disciplined incentive spending, and product mix changes.

AI Initiatives Enhance User Experience and Operational Efficiency

GoTo advanced its artificial intelligence (AI) initiatives during Q3. The company trained a next-generation Large Language Model (LLM) that uses fewer GPUs while outperforming the previous 70-billion-parameter model. A shared internal AI platform now provides standardized access to GPUs, models, and reusable components, improving development speed and reducing costs.

AI integration improved customer satisfaction by 6% during the quarter, as response times were reduced and resolutions were achieved faster. Pilot programs in collections operations delivered better connection and repayment performance compared to third-party tools, at a lower cost.

ESG Initiatives and Full-Year 2025 Outlook

GoTo strengthened environmental, social, and governance (ESG) initiatives in Q3 2025. The company improved its S&P Global Corporate Sustainability Assessment score by six points, ranking in the 91st percentile among peers, and maintained an MSCI ESG “A” rating. Programs included the GoFood Merchant Community (KOMPAG) to encourage responsible food waste management and revitalized Employee Resource Groups focused on women, wellness, and sustainability.

The company raised its full-year 2025 adjusted EBITDA guidance from Rp1.4–1.6 trillion to Rp1.8–1.9 trillion. This outlook reflects continued confidence in growth and profitability, based on current market conditions, while noting potential uncertainties including market competition and macroeconomic factors.

PHOTO: GOTO

This article was created with AI assistance.