Digital disruption has profoundly impacted many industries, including banking.

Muhammad Shodiq, Head of Learning & Development at PT Bank CIMB Niaga Tbk., states, “Our collective response is transformation”.

The HR team at CIMB Niaga has mapped out HR transformation strategies aligned with advancing digital technologies, including artificial intelligence (AI).

Workforce Demographics and Inclusive Leadership Development

CIMB Niaga’s workforce is predominantly Generation Y at 61.5%, followed by Generation Z at 20.4%, and Generation X at 18.1%.

“Our next challenge is to continually provide training to foster an inclusive leadership model,” Shodiq explained.

Vision: Becoming Employer of Choice and a Healthy Organization

CIMB Niaga aims to attract top talent by becoming the most desirable employer (employer of choice).

The bank also strives for strong digital brand leadership to appeal to job seekers.

“We also want to be a healthier organization,” Shodiq added, noting the bank’s participation in the annual McKinsey Organizational Health Index (OHI) survey.

The bank focuses on five strategic HR areas: acquiring top talent, growing leaders internally, innovating HR for future resilience, providing networks for high performers, and streamlining HR operations.

Learning & Development: Blending Human Potential with AI Innovation

CIMB Niaga accelerates sustainable growth by focusing on employee-centered development.

“We combine employee potential with AI-driven innovation to reduce redundancy, create automation, and minimize administrative tasks,” Shodiq said.

The company’s Learning & Development architecture is supported by three pillars: leadership, business and credit services, and sustainability including environment, technology, and operations.

Various learning modes are utilized, including immersion learning, action projects, on-the-job training, and business learning sessions.

HyLearn Platform: Integrating Advanced Learning Technologies

CIMB Niaga has developed HyLearn, a learning platform built on three pillars:

Learning On The Go+ Plus, Knowledge Management System, and Learning Hub.

Advanced technologies such as Virtual Reality Learning provide immersive, realistic learning experiences.

Preparing Talent for Generative AI and Technological Innovation

The bank is also preparing its talent for Generative AI (Gen-AI) through comprehensive learning programs and supportive L&D ecosystems.

CIMB Niaga focuses on four Gen-AI-related priorities, beginning with developing Gen-AI re-skill and up-skill capabilities.

This includes internal initiatives such as the 2D Academy, Gen-AI Campaign, and the Gen-AI Club & Webinar.

PHOTO: FREEPIK

This article was created with AI assistance.