Nissan Indonesia secured a prestigious achievement in the Nissan Service Technician Excellence Competency (NISTEC) 2025 competition, held by Nissan Regional Asia Pacific in Thailand on March 18-19, 2025. Febri Widhawanto, a leading technician from Nissan Indonesia's authorized workshop, earned first runner-up, surpassing top contenders from across the Asia-Pacific region.

The competition, known for its rigorous standards, tested participants on multiple aspects, including technical skills, problem-solving speed, and in-depth knowledge of Nissan vehicle technology. Nissan Indonesia also participated in the Nissan Service Advisor Excellence Competency (NISAC) competition, held simultaneously, with Muhammad Imamudin representing the company and demonstrating exceptional capabilities.

Comprehensive Assessment Criteria in the NISTEC Competition

The NISTEC competition evaluates Nissan’s best technicians based on several key performance metrics. Participants must demonstrate superior technical expertise, efficiency in diagnosing and resolving vehicle issues, and a thorough understanding of the latest Nissan automotive technologies.

The challenges presented during the competition mirror real-world scenarios faced in Nissan service centers, requiring technicians to showcase their proficiency in handling complex repairs, routine maintenance, and diagnosing advanced vehicle electrification technology.

Nissan Indonesia’s Commitment to Quality Service

The achievement highlights Nissan Indonesia’s dedication to providing top-tier after-sales service. The success of Febri Widhawanto is not just an individual accolade but a reflection of the high-caliber expertise across Nissan Indonesia’s official workshop network.

Evensius Go, President Director of PT Nissan Motor Distributor Indonesia, expressed pride in this milestone.

"This is an extraordinary achievement for the entire Nissan Motor Distributor Indonesia family. Through this victory, we have proven that we always prioritize the best service for Nissan customers in Indonesia. Our technicians are globally recognized and ready to deliver world-class after-sales service," said Evensius Go.

This recognition reinforces Nissan’s ongoing commitment to customer satisfaction, ensuring that every vehicle serviced at an authorized Nissan workshop meets global standards of quality and reliability.

Continuous Training and Global Standards

As part of its service excellence strategy, Nissan Indonesia consistently conducts training programs, competency tests, and mentorship sessions for its technicians. These initiatives are designed to keep Nissan’s workforce updated on the latest technological advancements, equipping them to provide fast, precise, and effective solutions to customers.

The NISTEC 2025 achievement serves as motivation for Nissan Indonesia to strengthen its customer trust through superior after-sales service. The company remains dedicated to ensuring that every Nissan vehicle owner experiences seamless and professional service at authorized workshops.

PHOTO: NISSAN INDONESIA

This article was created with AI assistance.