PT Telkom Indonesia (Persero) Tbk has published its Sustainability Report 2025, reaffirming its commitment to integrating Environmental, Social, and Governance (ESG) principles into its business strategy and corporate transformation agenda in Jakarta (17/06).

The report outlines TelkomGroup’s efforts to support sustainable growth while responding to the rapid development of the digital industry and increasing stakeholder expectations for responsible business practices.

According to the company, the implementation of its three ESG pillars, Save Our Planet, Empower Our People, and Elevate Our Business, has become an integral part of its transformation agenda to strengthen competitiveness, create long-term value, and deliver sustainable benefits for the environment, society, and business.

Vice President Sustainability of Telkom, Gunawan Wasisto Ciptaning Andri, said sustainability has become an inseparable part of the company’s growth strategy.

“For TelkomGroup, sustainability is not merely a matter of compliance, but an integral part of the company’s strategy to create sustainable long-term growth while strengthening competitiveness in the digital era,” said Gunawan.

Telkom Aligns ESG Strategy With Corporate Transformation Agenda

Through Sustainability Report 2025, TelkomGroup presented several achievements and strategic initiatives that support its TLKM 30 transformation agenda.

The agenda includes improving operational excellence, streamlining business portfolios, monetizing digital assets, and transforming the company into a more adaptive and competitive strategic holding company.

The company stated that businesses today are expected not only to generate economic growth but also to ensure operational sustainability, environmental management, stronger governance, and added value for society.

Save Our Planet Supports Low-Carbon Transition

Under the Save Our Planet pillar, TelkomGroup continues to strengthen initiatives that support the transition toward a low-carbon economy.

The company is implementing programs focused on emissions management, energy efficiency, resource optimization, and the development of more environmentally friendly digital infrastructure, including green data centers.

Telkom stated that energy demand is expected to increase alongside the growth of digital services and data-based technologies. As a result, the company remains committed to improving operational efficiency while supporting national and global sustainability targets.

One of the key achievements highlighted in the report is the launch of the company’s first Climate Transition Plan.

According to Telkom, the initiative represents a strategic milestone in strengthening preparedness for climate-related challenges and integrating climate risk management into long-term business planning.

Empower Our People Advances Digital Talent Development

Through the Empower Our People pillar, TelkomGroup continues to invest in human resource development as a key factor in supporting business transformation.

As of 2025, women occupied around 21% of managerial positions within TelkomGroup, reflecting the company’s commitment to diversity and inclusive leadership.

The report also stated that more than 20.2% of the company’s workforce has been categorized as digital talent as part of efforts to develop competencies aligned with future digital industry needs.

TelkomGroup also reported improvements in customer relationships, reflected by its Net Promoter Score (NPS), which achieved an “Excellent” rating.

In addition, the company continued supporting community economic empowerment through business development programs. During 2025, approximately 12.6% of assisted micro, small, and medium enterprises (MSMEs) improved their business capabilities through the use of digital technology and ongoing mentoring programs.

Elevate Our Business Strengthens Governance and Compliance

Through the Elevate Our Business pillar, TelkomGroup continues to strengthen corporate governance, risk management, and compliance with increasingly complex regulations in the digital era.

One of the strategic measures implemented in 2025 was the establishment of the Legal & Compliance Directorate.

The company stated that the directorate is expected to improve the effectiveness of risk management, regulatory compliance, data protection, and information security management.

Telkom also continues to strengthen its role in supporting the national digital ecosystem through the development of strategic infrastructure, including data centers, fiber-optic networks, telecommunications towers, and international connectivity.

These efforts are part of the company’s strategy to address growing demand for digital services, cloud computing, big data, and artificial intelligence (AI)-based technologies.

PHOTO: TELKOM INDONESIA

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