PT Bank Negara Indonesia (Persero) Tbk. (BBNI) will officially close its BNI Internet Banking service as part of a strategic digital transformation (4/5).

Retail customers will be migrated to the Wondr by BNI application, while business and corporate clients will transition to the BNIdirect platform.

The bank aims to provide a more integrated and secure banking experience that aligns with the increasing digital needs of its users.

Corporate Secretary Okki Rushartomo confirmed that this move ensures services remain fast, safe, and relevant to modern banking demands.

Implementation of Phased Access Restrictions

The closure of the internet banking portal will be conducted in stages to manage the transition effectively.

Starting on 21/04/2026, the bank will begin restricting access for some customers before the service is terminated entirely in May.

Management urges all retail users to download and activate the Wondr by BNI app via official app stores to maintain uninterrupted access.

This phased approach is designed to prioritize customer convenience and transaction security during the shift.

Specialized Platforms for Diverse Customer Needs

BNI has designated specific platforms to cater to different segments of its user base.

Individual customers are directed to Wondr by BNI, while those using checking accounts (giro) for business are provided with BNIdirect.

BNIdirect is specifically designed to handle comprehensive business transaction requirements.

The bank ensures that the onboarding process for both platforms will be supported by various information channels.

Security Guarantees and Customer Support During Transition

The bank emphasizes that all customer data and transaction histories will remain secure throughout the migration process.

Standard banking security protocols will be strictly followed to protect user information.

Support is available through several channels, including the BNI call center, physical branch offices, and official information platforms.

Okki Rushartomo stated that these resources are in place to ensure that the transition does not disrupt the daily financial activities of customers.

PHOTO: BNI/ANTARA

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