PT Telkom Indonesia (Persero) Tbk officially launched BigBox AI to help companies strengthen after-sales services by integrating artificial intelligence and big data.

The initiative aims to enhance customer satisfaction and build long-term loyalty.

"With BigBox AI, companies can deliver better after-sales service to improve customer satisfaction and maintain their loyalty," said Komang Budi Aryasa, EVP of Digital Business and Technology at Telkom, in Jakarta on Wednesday.

AI Chatbots and Smart Analytics Boost After-Sales Efficiency

BigBox AI uses AI-powered chatbots to support customers in tracking orders, answering common questions, and resolving issues quickly.

The platform also analyzes customer data to provide service recommendations, additional offerings, or automated maintenance scheduling.

By reducing wait times and streamlining responses, companies can improve service efficiency and overall customer experience.

Advanced Features Support Real-Time Feedback and Sentiment Monitoring

Equipped with Multi-Channel Integration, Customer Sentiment Analysis, and Predictive Analytics, BigBox AI enables businesses to respond to customer feedback in real time.

These tools help companies understand customer emotions and deliver more proactive, personalized service.

Komang stated that such capabilities support a more optimal customer experience while adding sustainable value to businesses.

Improved Customer Experience Builds Reputation and Loyalty

Komang explained that satisfied customers are more likely to recommend products or services to others. This, in turn, helps companies attract new customers and strengthen their brand reputation.

BigBox AI supports businesses in maintaining this cycle of satisfaction and recommendation through technology-driven service improvements.

BigBox AI Serves as Strategic Solution for All Business Sizes

Komang emphasized that BigBox AI is ready to support both small and large businesses across various industries.

The platform offers AI solutions designed to enhance customer service and support long-term business sustainability.

"Through BigBox AI, we demonstrate that technology can transform how companies, both small and large, serve their customers," he said.

PHOTO: TELKOM INDONESIA

This article was created with AI assistance.