Indosat Ooredoo Hutchison (IOH) has announced a strategic collaboration with Ericsson and Google Cloud to integrate its Business Support System (BSS) into a unified cloud-based platform. This initiative aims to enhance service flexibility, reduce operational complexities, and unlock innovative business models to support Indonesia's digital economy.

The collaboration was formalized at the Mobile World Congress (MWC) 2025 in Barcelona, with the agreement signed by Vikram Sinha, President Director & CEO of IOH; Andres Vicente, Senior Vice President of Ericsson Southeast Asia, Oceania, and India; and a representative from Google Cloud Asia Pacific. This partnership aligns with IOH's vision to accelerate Indonesia's digital transformation and realize the Golden Indonesia Vision 2045.

Vikram Sinha highlighted that by leveraging AI and cloud-native technologies, IOH aims to foster cross-industry growth through innovative business models. He emphasized that consolidating services into a more flexible and scalable platform on Google Cloud will strengthen and sustain Indonesia's digital ecosystem.

As part of this initiative, IOH, supported by Ericsson, will fully migrate its BSS to Google Cloud, integrating it with various cloud-based solutions and applications from Ericsson's OSS/BSS portfolio. This transformation is expected to accelerate AI adoption, improve customer experiences, and open new opportunities for Indonesia's digital economy. The shift to a cloud-based BSS platform is a strategic move to unify all business lines and brands under one modern, future-ready system.

Karan Bajwa, President of Google Cloud Asia Pacific, expressed pride in supporting IOH’s transformation into a next-generation telecom operator. He emphasized that Google Cloud's robust infrastructure will allow IOH to handle growing workloads efficiently, especially as the company innovates with AI. Bajwa reaffirmed Google’s commitment to helping IOH develop new business models for Indonesia's digital future.

Through this partnership, IOH and Ericsson will explore future technology innovations, including deploying the latest BSS components on Google Cloud and showcasing next-generation features to enhance customer-centric services. The collaboration also aims to unify user experiences across IOH’s brands, ensuring seamless digital services for millions of customers.

Andres Vicente of Ericsson praised IOH’s progress in BSS transformation and emphasized the importance of unifying business lines on a cloud-based platform. He noted that the collaboration grants IOH access to cutting-edge AI-powered technologies from Ericsson’s OSS/BSS portfolio, boosting performance, cost efficiency, and service rollout speed.

Migrating to a cloud-based BSS ecosystem will streamline operations by reducing system complexity and lowering Total Cost of Ownership (TCO). With AI-powered flexibility, IOH can swiftly adapt to market demands, offering more personalized services for prepaid, postpaid, and B2B segments.

The AI-based BSS ecosystem reflects IOH's public commitment with Ericsson to explore Generative AI (Gen AI) and Machine Learning (AI/ML) for faster DMP monetization and innovative product development. This partnership will help accelerate revenue growth and service rollouts.

By leveraging public cloud flexibility and AI innovations, IOH, Google Cloud, and Ericsson are pioneering a next-generation BSS ecosystem, reinforcing Indonesia’s status as a digital powerhouse. This strategic transformation strengthens IOH's competitiveness while contributing to sustainable digital economic growth.

PHOTO: DOK. IOH

This article was created with AI assistance.