Effective communication between doctors and patients is vital for delivering top-notch healthcare. Recognizing this, IHH Healthcare Singapore (IHH SG) has introduced 20 Indonesian translators to address language barriers, ensuring better understanding for Indonesian patients.

According to Jeffrey Law, Chief Commercial Officer of IHH SG, the initiative reflects the hospital's commitment to patient-centric care. "We employ both full-time and freelance translators to meet demand, particularly during peak seasons," he explained. Indonesian translators are on standby to assist, whether requested by patients or doctors, enabling seamless communication during consultations and treatments.

With around 20% of its patients coming from overseas and half of them from Indonesia, IHH SG is a preferred healthcare destination for Indonesians seeking advanced medical treatment. These patients often present with complex conditions requiring multidisciplinary expertise and cutting-edge technologies such as proton therapy, robotic surgery, and AI-assisted care.

In addition to Indonesian translators, IHH SG provides language support for patients from countries like Russia, the Philippines, India, and Vietnam. The service complements the hospital network's broader mission to offer premium healthcare through its four world-class facilities: Gleneagles Hospital, Mount Elizabeth Hospital, Mount Elizabeth Novena Hospital, and Parkway East Hospital.

IHH SG’s expansive services cover acute and tertiary care, primary healthcare, and specialized treatments, bolstered by a network of over 1,500 accredited specialist doctors. The Parkway Group, a part of IHH SG, further enhances accessibility through more than 50 clinics across Singapore, alongside divisions like Parkway Cancer Centre, Parkway Laboratories, and Parkway Rehab.

To request a translator, patients simply inform the attending nurse, who arranges the service promptly. This straightforward process ensures patients feel supported throughout their medical journey.

Looking ahead, IHH SG continues to invest in precision medicine, advanced clinical options, and state-of-the-art technologies, aiming to improve patient outcomes and elevate healthcare standards. With its Indonesian translator service, IHH SG reaffirms its position as a leading choice for international patients seeking quality healthcare in Singapore.