Telkom Indonesia (Persero) Tbk (Telkom) is strengthening its efforts to accelerate artificial intelligence (AI) adoption in Indonesia through integrated digital capabilities and cross-sector collaboration under Telkom Solution, presented at the Road to Danantara Technology Innovation Investment Forum (DTIIF) 2026 in Jakarta (08/10).

The company outlined its approach during a panel session titled “The Future of AI in Indonesia” at the Wisma Danantara Indonesia Auditorium. Veranita Yosephine, Telkom’s Director of Enterprise & Business Service, discussed AI developments, business opportunities, and the importance of building an ecosystem that supports the wider use of the technology.

Telkom Highlights the Shift Toward Practical AI Implementation

Veranita said AI has entered a phase of practical implementation, with global technology companies and startups using agentic AI to transform businesses, create new value, and redefine workflows and business processes.

“The development of Artificial Intelligence (AI) globally has entered a phase of real implementation, no longer just a technology of the future. Various global technology companies and startups have even begun using agentic AI to transform businesses, create new value, and redefine workflows and business processes,” Veranita said during the panel session.

AI offers opportunities for businesses to increase productivity, optimize operations, improve the accuracy of data-driven decisions, and deliver better customer experiences. However, its effective use requires adequate digital infrastructure, data, skilled talent, and cooperation among stakeholders.

Digital Infrastructure and Data Support AI Adoption

Telkom views AI as an integrated technology stack consisting of connectivity and digital infrastructure, cloud services and computing power, AI models and agent labs, and applications for different industries and business functions.

According to Veranita, these components need to work together to support business needs across the value chain. She emphasized that developing AI capabilities must go hand in hand with building the wider ecosystem.

“Therefore, what we need to build is not only technological capability, but also a supporting ecosystem. This includes digital infrastructure, data, talent, and cross-sector collaboration. With this foundation, AI can deliver broader impacts and create value for Indonesia,” Veranita said.

Telkom Solution Integrates AI, Cloud, and Digital Infrastructure

Through Telkom Solution, Telkom brings together capabilities in AI, data, cloud, and digital infrastructure to address customer needs. The integration is intended to provide adaptable solutions and help businesses respond to rapid technological developments.

TelkomGroup's infrastructure includes fiber-optic networks, satellites, data centers, and other supporting facilities. These assets provide a foundation for integrating digital capabilities and expanding the use of AI across different business sectors.

At the Road to DTIIF 2026 event, TelkomGroup also presented services covering connectivity, infrastructure, data centers, cloud, AI, and other digital solutions for businesses and industries.

The offerings included PaDi UMKM, a marketplace ecosystem for state-owned enterprises and micro, small, and medium-sized enterprises (MSMEs), and LinkAja, a digital payment solution. These services demonstrated the range of TelkomGroup's digital capabilities and opportunities for collaboration with businesses and strategic partners.

“We see that Indonesia has a great opportunity not only to become a user of AI, but also to build and develop an AI ecosystem that meets Indonesia’s needs. Collaboration is an important foundation for ensuring that the innovations created can develop inclusively and deliver sustainable impact,” Veranita said.

DTIIF 2026 Brings Stakeholders Together to Discuss AI Development

The Road to DTIIF 2026 provided a forum for stakeholders to exchange ideas about technological developments and investment opportunities in the digital sector. The event brought together perspectives on technology, industry needs, and investment potential to support the development of solutions relevant to Indonesia's digital challenges and opportunities.

Telkom said it would continue developing its digital capabilities and expanding collaboration through Telkom Solution to support the growth of Indonesia's AI ecosystem. These efforts form part of the company's work to advance digital transformation, create growth opportunities, and strengthen Indonesia's competitiveness in the digital era.

Veranita also stressed the importance of preparing the supporting elements needed to ensure AI can be used effectively.

“AI development also needs to be accompanied by the readiness of all supporting elements so that available technology can be used optimally. Indonesia’s infrastructure, data, talent, and digital capabilities must continue to be developed to ensure that AI can deliver real value to society and the business community,” Veranita said.

PHOTO: TELKOM INDONESIA

This article was created with AI assistance.

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