PT Bank Mandiri (Persero) Tbk recorded a transaction value of Rp2.083 trillion through its Livin’ by Mandiri super app until May 2026, growing 19.6 percent year on year (yoy) (17/06).

The company also recorded an increase in transaction frequency and the number of users during the same period.

The frequency of Livin’ by Mandiri transactions increased 19 percent yoy to 2.2 billion transactions. Meanwhile, the number of users reached 40.3 million, representing annual growth of 28 percent.

Bank Mandiri Strengthens Livin’ Digital Banking Services

SVP Digital Retail Banking Bank Mandiri Yanto Masyap said the company continues to strengthen Livin’ by Mandiri as part of its strategy to provide sustainable advantages through adaptive, relevant, and integrated digital services.

According to Yanto, reliable and efficient digital services have an important role in maintaining the smooth operation of public economic activities amid increasing mobility and growing transaction needs.

"We want to ensure every innovation we provide can deliver transaction convenience while strengthening the company’s role in building an inclusive and competitive ecosystem that drives the nation," Yanto said.

Livin’ by Mandiri Expands Features Through Integrated Platform

Along with the growth of transactions, Bank Mandiri continues to strengthen Livin’ by Mandiri’s capabilities as a super app that can accommodate various customer transaction needs through one integrated platform.

The services available on the platform include interbank transfers and BI-FAST, routine bill payments, e-wallet top-ups, QRIS transactions at various merchants, as well as travel ticket purchases and lifestyle needs through the Livin’ Sukha feature.

To improve customer convenience in accessing banking services, Bank Mandiri also introduced the Livin’ Call feature within the Livin’ by Mandiri application.

Through this feature, customers can connect directly with Bank Mandiri call center agents without being charged phone credit fees, allowing information requests and service assistance to be accessed faster and more practically.

Bank Mandiri Maintains Digital Service Performance with Sustainable Strategy

Bank Mandiri stated that these initiatives are part of a sustainable advantage strategy that focuses on reliability, scalability, and customer centricity in developing digital services.

With a measured approach and disciplined risk management, the company is optimistic it can maintain service performance amid high public transaction activity.

PHOTO: ANTARA/BANK MANDIRI

This article was created with AI assistance.

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