Bank Mandiri continues to strengthen its role as a state-owned enterprise and strategic government partner by promoting digital transactions and expanding financial inclusion in Indonesia (19/01).

Non-cash retail transactions now show 99.2% conducted digitally through Livin’ by Mandiri, reflecting growing user adoption and transaction volumes.

Significant Growth in Users and Transaction Volume

By 30 November 2025, Livin’ by Mandiri had been used by over 36.5 million users, a 27.1% increase compared to the previous year.

This growth also led to 11.36 billion transactions, up 21.6% year-on-year, with a total transaction value of Rp14,195 trillion, growing 6.75% YoY.

Bank Mandiri CEO Riduan stated that this positive trend is driven by ongoing enhancements to Livin’ by Mandiri, focused on user convenience and maximizing the company’s ecosystem.

“Aligned with customers’ need for fast and practical services, Bank Mandiri offers Livin’ by Mandiri as a digital solution that simplifies transactions efficiently,” he said.

User-Friendly Digital Features Drive Adoption

Livin’ continues to evolve with features that meet customer needs and technological developments.

A key innovation is QRIS Tap, which allows Android users to complete payments by tapping an NFC-enabled phone on payment terminals or transport gates without manually scanning QR codes. Since its launch in mid-2025, this feature has seen widespread use among customers.

Cross-Border Transactions and Multi-Currency Accounts

In addition to domestic payments, Livin’ by Mandiri supports cross-border payments through QR Cross Border, including QRIS transactions in Japan.

Customers also benefit from Tabungan Multi Currency, a savings product allowing one main account to link with several sub-accounts in different foreign currencies.

The platform recently added Korean Won (KRW) accounts, enabling users to connect them to a Mandiri Debit Visa card and make transactions in South Korea without currency conversion fees.

Investment Features Expand Access

Interest in investments has grown with the Secondary Government Bonds (SBN) feature, launched in September 2025.

Customers can invest from Rp1 million, compare available series, access historical prices, and monitor yields.

This feature provides transparency and flexibility, particularly for users seeking low-risk investment options with attractive potential returns.

Riduan emphasized that Bank Mandiri remains committed to digital transaction growth and providing practical benefits for users.

“We are committed to developing features that provide tangible benefits and added value for our customers,” he said.

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This article was created with AI assistance.

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