Telkomsel and Tencent Cloud have officially announced a strategic collaboration to develop AI and cloud-based solutions aimed at enhancing customer experience. The partnership was marked by the signing of a memorandum of understanding (MoU) at the Mobile World Congress (MWC) 2025 in Barcelona on March 5, 2025.

This collaboration focuses on developing AI Generated Content (AIGC), AI Translation, and electronic know your customer (e-KYC) solutions, such as Palm Verification, along with other AI capabilities for both B2B and B2C segments. In addition, both companies agreed to implement cloud cost optimization strategies for public and hybrid cloud systems while adopting other digital technologies to support corporate operations and customer services.

Wong Soon Nam, Telkomsel's Director of Planning and Transformation, emphasized that this partnership reflects Telkomsel’s commitment to optimizing operations and improving customer experience through innovative AI and cloud solutions. "This step aligns with Telkomsel's vision to accelerate digital transformation and boost the competitiveness of Indonesia's technology industry," he said.

Poshu Yeung, Senior Vice President of Tencent Cloud International, shared his enthusiasm for the collaboration, highlighting its focus on AI, cloud, and e-KYC solutions like Palm Verification for the B2B segment. "We hope this partnership will accelerate the adoption of more efficient and secure digital solutions to support various digital transformation use cases," Yeung stated.

The collaboration between Telkomsel and Tencent Cloud covers three main areas:

1. e-KYC with Palm Verification for B2B
2. The partnership aims to expand Palm Verification technology for the B2B sector, helping companies enhance the security and reliability of their digital identification systems.
3. AI Generated Content (AIGC) and AI Translation
4. Both companies will jointly develop AIGC, AI Translation, and other AI capabilities. These technologies will support B2B and B2C needs by automating content creation, enabling AI-powered translations, and providing more interactive and personalized digital experiences.
5. Cloud Cost Optimization
6. Tencent Cloud will assist Telkomsel in optimizing cloud costs, including both public and hybrid cloud services. This initiative is designed to boost operational efficiency and enhance the scalability of Telkomsel's digital infrastructure, ensuring faster, more stable, and cost-effective services for its customers.

This collaboration builds upon Telkomsel's previous digital innovations. After successfully testing Palm Verification solutions at GraPARI for the B2C segment in 2024, Telkomsel is now extending the technology to the B2B enterprise sector as part of its business solution development strategy.

By combining both companies’ technological capabilities, this partnership aims to deliver smarter, more efficient, and high-value services for customers in Indonesia.

PHOTO: TELKOMSEL

This article was created with AI assistance.